Our products come with a warranty that may vary by manufacturer and product. The right to warranty is void if the item contains defects or damage resulting from wear and tear, improper use, or repairs performed by third parties. In the event of a defect, you must report this via email within 24 hours of receiving your order.
If you have a warranty complaint, we advise you to come to the store to submit your complaint. If this is not possible, you can report the problem by e-mail, after which we will help you further.
Returns within 14 days
If you wish to return a product, you have 14 calendar days to do so free of charge, calculated from the day after receipt. This is also known as the cooling-off period. Excluded from this are products that have been custom-made or ordered specifically for you. If you return a product within the specified time, you only need to pay the return shipping costs. Please always let us know by email that you are returning the product and follow our return procedure.
Products can only be returned if they are complete, unused and undamaged. This also applies to the packaging of the product. The return costs are for the account of the customer. If you want to return an item, make sure that:
- the item(s) are in the original packaging.
- all accessories are present and that you pack it as it was delivered.
- the goods are properly packed using an extra box or packaging and are returned as such.
- you clearly state our returns address.
- you send us the fully completed return form by mail.
- Never write on the original box and/or re-tape it with another type of tape. Use clear tape instead of duct tape.
Always return items via the post office, then you will receive a shipping receipt and it is possible to track the return shipment. We cannot accept responsibility if the package is lost. Therefore, keep the shipping receipt carefully. You will receive your purchase amount back within 14 days, excluding shipping costs for returns.
Complaint
Although we always try to offer a suitable solution and customer friendliness is our top priority, it may happen that you are not completely satisfied.
If you have a complaint, you can always make this known by emailing [email protected] and you will receive a response as soon as possible. We aim to respond within 24 hours on business days.
